Knowledge Base

Categories (16)

Getting Started @ Colby

Getting Started at Colby helps guide individuals through initial setup of particular services

Accounts, Email & Calendar

Accounts, directory and profile information, password management, video/web conferencing, E-mail and online collaboration tools

Business and Administrative Systems

Portals, forms, surveys and consulting services for business and administrative applications

Event A/V Support

Technological and production support for campus events and general audio/visual consultation

Information Security

Information security starts with you! Stay current on privacy and security. Articles here are designed to help you do just that. Below are five things you can (and should) be doing right now :

1. Beware of fraud. Be skeptical of email, text messages, Internet search results, and websites. Verify sources using a different method (phone, Internet search). If something seems "phishy," it probably is.

2. Use unique, long passwords for every account. Enroll in multi-factor authentication (MFA) whenever possible.

3. Update your software - the operating system, web browser(s), apps, and programs. Configure automatic software updates wherever possible. Old software is vulnerable and makes your data vulnerable.

4. Trust the network you are connecting to. Use your phone as a hotspot if in doubt. If you must use a public WiFi network, connect to a VPN to keep your data private.

5. Lock your devices when not in use - a password, fingerprint, or PIN code.

Internet & TV

Wired and wireless network access, VPN services and streaming television service

Phone & Mobile

Office phones, desk phones, mobile and cell phones

Printers Copiers & Scanners

Printers, copiers, scanners, poster printing and facsimile (fax) services

Research Computing

Advanced computing for research, high performance computing (HPC), instrumentation, data visualization and research software

Backup & Storage

File sharing and storage, device and file backup for workstations

Software & Hardware

Software library, hardware and software requests

Teaching & Learning

Academic consultation services, classroom technology, teaching labs, survey tools, data visualization, photography, video and, GIS services

Web Publishing & Development

Academic and personal web publishing on www.colby.edu and web.colby.edu

How-to Articles

Articles designed to assist users in self service

ITS Events

ITS Events