Answer: Here are some common issues that you might encounter when logging into your Colby account.
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The account name was mistyped. The account name is a maximum of 8 characters. Typically your first initial, middle initial and the first six characters of your last name. Do not add @colby.edu, this is not part of the account name.
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When typing your password make sure you have the correct upper / lower case and special characters. Passwords are case sensitive.
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The account exists, but has been locked out by ITS. ITS will lock out accounts because of a virus, compromise or other security reasons. Contact the ITS Support Center support@colby.edu for further information.
User name and password hints:
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Your username is eight characters or less, all lowercase. If your name is John C. Smith, then your userid is likely something like “jcsmith”. It is not “jcsmith@colby.edu”; that is your email address.
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Your password is case-sensitive and must have met the following requirements:
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a minimum of eight characters,
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mix of lower and upper case letters
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at least one number 0-9
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a symbol (e.g., !@#$%^&*)
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No parts of your user name
- Does not include your first or last name
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Since passwords are case-sensitive, check that you haven’t accidentally have the caps lock key pressed down, thereby giving upper-case characters when not expected.
Still need help?
Please send email to the ITS Support Center at support@colby.edu telling them that you are having authentication problems. Please tell them (a) what service or machine you tried to authenticate to, eg the Web page URL; (b) what error message you got, if any; (c) where you are physically; (d) where you are on the Internet (domain name and/or IP number), if you know. This information will help us troubleshoot your particular problem.
• Do not send passwords via email. Do not ask ITS staff to send you a password via email. If you do email anyone in ITS your password, your password will be invalidated insuring that you are locked out. ITS will not use email to transmit passwords because email is not secure.
If you are unable to recover or set a new password, please visit the ITS Support Center in Lovejoy 146. Please bring a photo ID, so we can verify who you are. If you are at a remote location and cannot come to Lovejoy, please contact the ITS Support Center at 207-859-4222 and set up a time for which you can work with someone to set your password. We will ask you questions until we are convinced that we are talking to the actual owner of the account, since you cannot show a photo ID by phone. To repeat — ITS will NOT set a password by email.