Getting Started
Understanding Voicemail on Zoom Phone
By default, incoming calls to your voicemail will be forwarded to your Colby.edu email address and transcribed. You will be able to listen to the calls in your voicemail on any device you have connected to Zoom Phone (i.e Desk Phone, phone app on cell phone, Zoom app on your laptop, etc.).
How to Record Your Own Personal Greeting
1. Navigate to the Zoom web portal via the link - https://colby.zoom.us/profile
2. In the left menu, click on Phone, then click on the Settings tab.
3. Scroll down to the Call Handling section.
4. Under Greeting & Leave voicemail instructions, click on the Edit link.
5. From the dropdown menu, select Add Audio.
6. Click the Record by Computer tab.
7. You will then be prompted to enter or select an Asset Name (e.g., Joe Bruin's Voicemail), Category (e.g., Voicemail Greeting), and Language (e.g., American English).
8. Under the Record Audio section, click on the Record button to begin recording your voicemail.
9. To stop recording, click the Stop button.
8. To listen to the recording, click the Play button.
To re-record a voicemail, click the Record Again link.
9. Once satisfied with your recording, click the Add button to save your voicemail recording.
Add a Personal Greeting Using Text-to-Speech
1. Navigate to the Zoom web portal via the link - https://colby.zoom.us/profile
2. Click the Phone link located in the left menu.
3. Click the Settings tab.
4. Scroll down to the Call Handling section.
5. Under Greeting & Leave Voicemail Instruction, click on the Edit link.
6. From the dropdown menu, select Add Audio.
7. Click the Text to Speech tab.
8. You will then be prompted to enter or select an Asset Name (e.g., Bob Park's Voicemail), Category (e.g., Voicemail Greeting), Language (e.g., American English), and Voice (e.g., Kevin-Male).
9. In the Message to Play text box, type the desired message for your voicemail greeting (e.g., "Hi, this is Bob Park. Please leave a message").
10. To preview your voicemail message, click the Play link in the lower left of the Message to Play section.
11. When you are satisfied with your recording, click the Add button to save your recording to the system.
Upload Audio for Voicemail
1. Navigate to the Zoom web portal via the link - https://colby.zoom.us/profile
2. Click the Phone link located in the left menu.
3. Click the Settings tab.
4. Scroll down to the Call Handling section.
5. Under Greeting & Leave Voicemail Instruction, click on the Edit link.
6. From the dropdown menu, select Add Audio.
7. Select the Upload tab.
8. You will then be prompted to enter or select an Asset Name (e.g., Bob Park's Voicemail), Category (e.g., Voicemail Greeting), and Language (e.g., American English).
9. Click the Upload button to search for the .mp3 or .wav file you want to upload from your computer. Note: Each file must be less than 10 MB.
10. Click the Add button to save your audio to the system.
How to Manage Your Voicemail Messages using the Zoom Web Portal
1. Navigate to the Zoom web portal via the link - https://colby.zoom.us/profile
2. Click the Phone link located in the left menu.
3. Click the Voicemail tab.
All voicemails received will be displayed.
There are several ways to filter your voicemails:
- Enter a From and To date
- Search by Name, Ext. or Number
- Click the Status (All) dropdown menu to filter by Status (All), Unread Read, or Follow Up.
- Click the Type (All) dropdown menu to filter by Type (All), Normal, Spam, or Maybe Spam.
4. Click the Play button in the voicemail column to listen to a voicemail.
5. Click the Download button to export a voicemail to your computer.
6. Click the 3 Dots icon to delete a voicemail (Note: if you do not see it, expand your window).
Alternatively, select the desired voicemail entry and click the Delete link to Delete a voicemail.
Or, to block a phone number, select the desired voicemail entry and click the Block link.
How to Manage Your Voicemail Messages using the Zoom Desktop Application
1. In the Zoom Application, click the Phone icon in the top menu.
All voicemails received will be displayed on the left of the number pad.
There are several ways to filter your voicemails:
- Enter a From and To date
- Search by Name, Ext. or Number
- Click the Status (All) dropdown menu to filter by Status (All), Unread Read, or Follow Up.
- Click the Type (All) dropdown menu to filter by Type (All), Normal, Spam, or Maybe Spam.
2. Click the Play icon to listen to the selected message.
3. Click the 3 Dots icon to access more options such as Delete, Share, Download, and Mark as Read.
