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Getting Started
How do I set up my Voicemail?
Colby has created a Zoom Phone Voicemail knowledge base article with a step by step guide.
NOTE: This FAQ used to contain steps for setting up your voicemail. Please use the link above for that how-to guide!
Do Voicemails still get sent to email?
Voicemails from incoming calls will be forwarded to your Colby.edu email address with an audio file of the voicemail. You will be able to listen to the calls in your voicemail box on any device you have connected to Zoom Phone (i.e Desk Phone, Zoom Workplace, Zoom mobile app).
Why can't I transcribe Voicemails? / "Admin has disabled this transcription"
Colby has disabled voicemail transcription in Zoom Workplace, the Zoom Web Portal, and the Zoom mobile app. We have also disabled voicemail transcription in notification emails from Zoom. This is due to security concerns with personal and sensitive data that can be sent through a voicemail to a Zoom Phone user and be transcribed to text.
I still have questions. Who do I contact?
If you still have questions, comments, or concerns, please contact Colby ITS at support@colby.edu.