When contacting emergency services (911) from Zoom Phone, the software will attempt to relay your location using campus building information if/when connected to a campus network, or the carrier-based device location if using a cellular network (i.e. 5G, LTE). The personal emergency address is a setting in the Zoom application itself, installed on the computer, smartphone, or other device, that can be configured as an additional point of dispatch.
Important for travelers or remote workers: Because Zoom Phone is easily transportable and will work on any Internet or WiFi connection, it is essential to ensure that your Zoom Phone is configured with your working location if that location is not on Colby's main campus or downtown Waterville buildings. Steps to view and update this information are listed below. The Zoom Phone app on a smartphone will automatically update the location using the device's location services.
NOTE: If you would like to confirm that the address being reported is correct at any time, you may call 933, which will provide feedback with the address that would be reported in case of emergency.
Getting Started
How to Update Your Personal Emergency Address
1. Login to the Zoom application. If you see the red arrow icon below, the Zoom Phone app will prompt you to enter a new address, and you must update your personal emergency address following the steps below.
1.1 If the arrow color is grey or the initial message prompts you to share your location, you must first enable location services in the system settings.
Click on the Open Settings button.
1.2 Go to the Privacy & Security Icon on the left menu. Then, navigate to zoom.us and allow the application.
2. Click on the Phone icon.
3. Click on the red arrow on the top right.
If you see a message (shown below) requesting you to confirm your location, you may click Confirm if the address Zoom is displaying is correct. (Note: If the arrow color is grey, or the intiial message is prompting you to share your location, you must first enable location services in the system settings). If the address is incorrect, then Click Wrong Update it. (NOTE: ******* is not a valid address and must be changed).
If Zoom is prompting for the use of
4. You will be prompted to Update your Emergency Address. Select an address from the Update Emergency Address dropdown.
5. If the address is not listed on the drop-down, click Add a New Emergency Address.
6. Enter the physical address where you are currently located with the following information:
7. Read the terms next to the first check box and select it. Check the second box if you want this to be your default address (your primary work location where you often use Zoom Pone). Click Save.
Please Note: When setting the personal emergency address as the default one, you must be physically present at the location you are setting up as your default one. For example, you can't do the setup in the office and put in your home address. The address you enter has to be the location you are physically at.
8. You will receive confirmation as “Emergency Address Updated” (a pop-up will appear on the right of the window).
NOTE: If you would like to confirm that the address being reported is correct at any time, you may call 933, which will provide feedback with the address that would be reported in case of emergency.
Zoom Phone: Emergency Address FAQ
Colby has created an FAQ about Zoom Phone Emergency Address and Information.