What is Papercut and why is Colby College implementing it for printing?
PaperCut is a print management system that helps Colby College monitor, control, and optimize printing. It helps reduce waste, improve security, and ensure fair use of printing resources.
Should I print to the printer named Colby Public or Colby Public Library?
If you are printing from your own computer, you should print to Colby Public. If you are printing from one of the public computers in the library, you should print to Colby Public Library.
I see some printer locations that have signs that are fast release stations, what are these?
Fast release stations are standard printers (non-copiers) with no embedded tap devices or tap screens. These stations allow you to tap your Colby card on the external reader placed in close vicinity to the printer for you to release jobs. Once your card is scanned, any queued jobs will be released immediately to the printer.
I've sent a print job to one of the Public queues, what locations can I release it from?
You can review the copier locations to release your print job in the KB article here
My print job is stuck and says "Hold for Authentication".
This happens when the username and password provided to send the job to PaperCut does not match your Colby username and password. The fastest way to fix this is to click the "retry" icon (arrow going in a circle) to the right of your stuck print job. This will re-prompt you for authentication, the top line should be your Colby username (the first part of your email address before the @colby.edu) and your Colby email password.
When I print from a public computer in the library, my print job isn't waiting for me to release.
The most common cause is the public computer is remembering the username and password of the last person to print from that computer. The fastest way to fix this is to save all your work to your Google Drive or an external thumb drive (because restarting the public computers erases all saved data) and then restart the public computer and start the print job over again.
When I print, it comes out way too small on the paper or the printer tells me to load a different size paper.
This is due to the fact that Google Chrome defaults to the European A3 paper size. When you are getting ready to print your document, click the More settings drop-down and set the paper to Letter size.
Can I print in color?
Yes, color printing costs $.20 per page. Make sure to select the correct printer and settings before printing
How can I check how much funds I have for printing?
To check your funds, you can visit the PaperCut portal with your Colby username and password here
How do I add money to my ColbyCard/PaperCut account so I can print more color pages?
Go to the Financial Services - Eaccounts page HERE to add money to your card.
I'm trying to print black and white but the copier says it is going to charge me $0.XX, what gives?!
This is a known bug and ITS is working to address it, thankfully no charge is actually applied to your account if you are printing black and white.
I’m printing for another department (e.g. student worker), how do I make the print charge go to them instead?
If you are allowed to print as a student worker for a department, ITS can install a color printer specifically configured to charge the department. For assistance, email the support center at support@colby.edu or call x4222
Can I cancel a print job after sending it?
Yes, before releasing the job at the printer, you can cancel it through the PaperCut web portal or on the copier device screen.
What happens to unclaimed print jobs?
Print jobs that are not released within 4 hours are automatically deleted from the queue.
What happened to the notification that alerted me when color print job would be $0.20 per page?
To get that notification, PCClient (PaperCut Client) has to be installed on the computer.
What if my document prints incorrectly or the printer has an issue?
If your document prints with errors (such as missing pages, streaks, or smudges), report the issue to the ITS Support center before printing again. If the problem is due to a printer malfunction, a refund may be possible.
Can I transfer my printing balance to another student?
No, printing funds are non-transferable and can only be used by your account.
How does PaperCut help reduce waste?
PaperCut encourages responsible printing through quotas, duplex printing, and secure print release, reducing unnecessary print jobs.
If I have more questions about PaperCut, who do I contact?
The Colby ITS support center is available to answer your questions. Feel free to email support@colby.edu, visit the support center in Lovejoy 146 or call x4222.