A Call Queue Admin is able to view analytics and reports for the Call Queue they administer. This is available within their Zoom Profile on the Zoom Web Portal. This is a guide on how to find this information within your Zoom Profile.
NOTE: If you are an Admin of a Call Queue and need to configure settings, click here.
Getting Started
Login to your Zoom Profile
1. Navigate to the Zoom web portal via the link - https://colby.zoom.us/profile
2. In the left menu, click to expand Analytics & Reports.
3. Click on Zoom Phone.
Call Queue Analytics
1. In the Zoom Phone menu under Analytics & Reports, click on Call Queue analytics.
2. For more information on how to customize the Analytics and Reports for your Call Queue, use this Zoom Knowledge Base article.
Call Queue Member Availability Reports
1. In the Zoom Phone menu under Analytics & Reports, click on Member availability reports.
2. For more information on how to customize the member availability reports for your Call Queue, use this Zoom Knowledge Base article.